This Privacy Policy, together with our Cookie Policy and Terms and Conditions, outlines our approach at Y83.biz regarding the collection and handling of any identifiable information about you. This policy applies to all Y83.biz websites (including any affiliated sites), mobile apps, and other services operated by us (collectively referred to as the “Services”).

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We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously and prioritize the security and confidentiality of the personal information you provide when you visit our website or use our Services. Please read this Privacy Policy carefully to learn about our privacy practices before providing us with your personal information.

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About This Privacy Policy and Y83.biz

When Does This Privacy Policy Apply?

This Privacy Policy applies to information about you as an identifiable person that Y83.biz or its mobile application collects from or about you. This Privacy Policy does not apply to anonymous data that cannot identify you in any way.

Our website may contain links to third-party websites. Y83.biz is not responsible for the privacy practices or the content of these third-party websites. We recommend that you carefully read the privacy policies of such sites.

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Y83.biz

Y83.biz is operated by Y83 Sdn Bhd with its address at 115, 1st Floor, Jalan Perniagaan Gemilang, 14000 Bukit Mertajam, Penang, Malaysia.

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About Your Personal Information and Uses

What Personal Information Does Y83.biz Collect on Me and Others?

We collect the following personal information on you and others (as defined by the California Consumer Privacy Act):

• Identifiers: such as your name; address; email address; phone number; a unique personal or online identifier; an IP address; an account name or ID document/passport number.

• Personal information: such as insurance policy number; bank account number; credit card number; debit card number; or any other financial information; or medical information or health insurance information (when fulfilling your service requests for disability considerations and dietary preferences).

• Date of birth and gender: We may collect information on other protected classifications when fulfilling your individual service requests such as dietary preferences.

• Internet or other similar network activity: including device information or software information, such as your IP address, software version and device identifier (IDFA/IMEI) of the mobile device you use, and configurations of the web browser or mobile device you use to access our services. Information that is searched for or browsed when you use our services, such as web pages used or terms searched and pages visited through the app, as well as other information browsed or provided when using our services. Information contained in the content you share through our services, such as a photo shared or uploaded, comments, and dates and times, etc. Information on your preferences, such as language, region, and currency.

• Geolocation data: which we collect when you turn on your device’s location feature and use our location-based services. This includes your geographical position information collected via GPS or WIFI, your address information contained in the account information you provide to us, and shared information uploaded by you or others showing your current or previous location. You can turn off the location feature to prevent us from collecting your location information.

• Audio information: when we record phone conversations when you call us and when you answer our calls. Additionally, we may integrate calling services into our platforms to enable you to connect with us, and when we do, we receive metadata about the call activities (such as where you called from, who you are, and the date and length of the call).

 

What Personal Information Does Y83.biz Disclose for a Business Purpose?

We disclose the following personal information for a business purpose (as defined by the California Consumer Privacy Act):

• Identifiers: such as your name; address; email address; phone number; a unique personal or online identifier; an IP address; an account name or ID document number or passport number.

• Personal information: such as insurance policy number; bank account number; credit card number; debit card number; or any other financial information; or medical information or health insurance information (when fulfilling your service requests for disability considerations and dietary preferences).

• Date of birth and gender: We may collect information on other protected classifications when fulfilling your individual service requests such as dietary preferences.

• Internet or other similar network activity: including device information or software information, such as your IP address, software version and device identifier (IDFA/IMEI) of the mobile device you use, and configurations of the web browser or mobile device you use to access our services. Information that is searched for or browsed when you use our services, such as web pages used or terms searched and pages visited through the app, as well as other information browsed or provided when using our services. Information contained in the content you share through our services, such as a photo shared or uploaded, comments, and dates and times, etc. Information on your preferences, such as language, region, and currency.

• Geolocation data: which we collect when you turn on your device’s location feature and use our location-based services. This includes your geographical position information collected via GPS or WIFI, your address information contained in the account information you provide to us, and shared information uploaded by you or others showing your current or previous location. You can turn off the location feature to prevent us from collecting your location information.

• Audio information: when we record phone conversations when you call us and when you answer our calls. Additionally, we may integrate calling services into our platforms to enable you to connect with us, and when we do, we receive metadata about the call activities (such as where you called from, who you are, and the date and length of the call).

 

How Does Y83.biz Collect My Personal Information?

We Collect Information Directly From You

Y83.biz collects and uses the information you provide to us directly to provide you with the services you request. For example, when you:

• Register a Y83.biz account.

• Book and pay for a service, such as an event, consultation, or membership.

• Get in touch with our customer services team, or reach out to us through other means (such as through social media) – this includes recording phone conversations when you call us and when you answer our calls.

• Participate in referral programs or sweepstakes, or provide us with feedback on or ask for help with our services.

 

You may be using our services on behalf of others, in which case you will provide their personal information to Y83.biz. It is your responsibility to ensure that the person or people whose personal information you have provided are aware that you’ve done so and have agreed to your sharing of their personal information with Y83.biz for these purposes.

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We Collect Information Automatically

Y83.biz collects some information about you automatically, including geolocation data, audio information, and internet or other similar network activity information. We collect this information through cookies, web beacons, or other channels when you use our services. More information on how we use cookies can be found in our Cookie Policy below.

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We Collect Information Through Other Sources

We may obtain some information from affiliates and business partners. For example, when you make a booking or reservation through the website or mobile app of one of our affiliates or business partners. Also, we allow you to log into Y83.biz with your social media account, and with your consent (you grant authorization to the social platform), your personal information will be shared with us through that social platform.

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How Does Y83.biz Use My Personal Information?

Y83.biz will generally collect and use your personal information for the following business and commercial purposes:

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1. To fulfill a contract, or take steps linked to a contract: The use of your information may be necessary to perform the contract that you have with us, including:

   • Providing services to you: We will use your personal information to complete and manage your online booking. In addition, we will provide you with related products and services through affiliates, business partners, and third parties.

   • Fulfilling obligations: Dealing with insurance claims and payments that occur under relevant policies, processing commissions paid to partners, claiming for loss caused by service partners, or recovering payments made, etc.

2. For business purposes:

   • Account management: You can create a Y83.biz account, and we will use the information you provide to manage your account and provide you with practical features. You can use your account for various operations, such as managing bookings, adjusting personal settings, adding frequently used information, checking past bookings, evaluating orders, and managing payments, etc.

   • Responding to your inquiries and requests: We provide customer service in multiple languages to offer help when you need it.

   • Marketing activities: Where you have a Y83.biz account, we will also use your personal information for marketing purposes, such as sending you information and promotional activities on products or services that may interest you. You may also have subscribed to receive electronic direct marketing content in relation to our products and services, or other products and services provided by our affiliates and partners. You can opt-out of receiving any non-essential emails, including marketing emails, by contacting us, clicking the unsubscribe link contained at the bottom of such emails, or by adjusting the notification settings in your account profile on the Y83.biz website or app.

   • Contacting you: Responding to and dealing with your questions or requests, sending booking-related messages (such as messages telling you of a successfully submitted booking, messages reminding you to complete unfinished bookings, etc.). We may also send you questionnaires or invite you to provide feedback on our services, etc.

   • Market research: We will sometimes invite you to participate in market research to better understand your interest in our products, services, and websites.

   • Improving service security and reliability: We detect and prevent fraud and other illegal or unwanted activities. We also use personal information for risk assessment and security purposes, including user authentication. This means we sometimes need to stop or put a hold on certain bookings or freeze accounts until we finish our assessment.

   • Data analysis: We use personal information for analytical purposes. This is part of our drive to improve our services and user experience, as well as improve the functionality and quality of our online travel services.

   • Monitoring: This includes call monitoring and recording to improve the quality of our customer service and for training purposes, as well as the retention of relevant call records for future inquiries or to assist with dispute resolution. If you do not wish to have your call recorded, you can opt-out by communicating this to us.

3. For compliance purposes: Y83.biz will use your personal information to comply with relevant laws and regulatory requirements, including public health, regulatory, and anti-money laundering rules.

 

Sharing Information with Third Parties

Y83.biz may share your personal information with third parties in the following circumstances:

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1. Third-party service providers: Y83.biz uses various third-party service providers to help us provide services related to our services. These third-party service providers include, but are not limited to, financial institutions, marketing companies, and IT service providers. All third-party service providers are required to maintain the confidentiality and security of your personal information and to use it only to provide services to Y83.biz and in compliance with applicable laws and regulations.

2. Affiliates and business partners: We share your personal information within our corporate family and with our affiliated companies and business partners. This sharing enables us to provide you with information about products and services, both travel-related and other, which we believe might interest you. We may also share personal information with business partners with whom we may jointly offer products or services.

3. Government authorities: Y83.biz will disclose personal information to governmental and judicial authorities and other third parties if we believe it is required or appropriate under applicable law to respond to requests, court orders, and legal processes, or to protect the rights, property, or safety of our company, our users, or others.

4. Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal information may be disclosed or transferred to the purchaser or successor entity in connection with the transaction.

 

How Does Y83.biz Use Cookies?

Y83.biz uses cookies and similar tracking technologies on our website, mobile applications, and other services. Cookies are small data files that are placed on your device when you visit a website. Cookies help us to enhance your user experience, understand how you use our services, and customize our marketing content. For more information on how we use cookies and how you can manage your cookie settings, please read our Cookie Policy below.

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What Are Cookies?

Cookies are small text files placed on your computer when you use our website. To learn more about cookies, please go to www.aboutcookies.org.

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What Cookies Does Y83.biz Use?

Essential Cookies

These are cookies that our website cannot operate without. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart, and pay for travel products.

Non-Essential Cookies

• Functionality cookies: These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences (for example, your choice of language, region, and currency).

• Analytics cookies: These allow us to count the number of visitors to our website and to see how they move around it. This helps us improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Targeting cookies: These cookies record your visit to our website, the pages you have visited, and the internal links you have followed. We will use this information to make our website and the travel products we display to you more relevant to your interests.

• Advertising cookies: These allow us to personalize the adverts that we show you and that you see across the internet.

 

We use session and persistent cookies. Session cookies are deleted when you close your browser. Persistent cookies remain on your computer and are activated the next time you visit our website.

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Use of This Website by Children

This website is not intended for anyone under the age of 18 years old. If you are under 18, you may not register with, or use this website.

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Information Security and Protection

Y83.biz attaches great importance to information security and has set up a dedicated team for this. We strive to protect your personal information and have taken appropriate managerial, technological, and physical security measures.

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In terms of the data life cycle, we have established security measures for all stages including data collection, storage, display, processing, use, and destruction. We take different control measures according to the level of information sensitivity, including but not limited to access control, SSL encryption transmission, and high-level encryption algorithms for encrypted storage, in order to mask the sensitive information to be displayed, etc.

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Notwithstanding the foregoing security measures, please also understand that there are no “perfect security measures” for the internet. We rely on currently available technologies and take appropriate security measures to protect your information.

 

Your account has in-built security features. You are advised to properly safeguard your account and password and do not disclose your password to any person. If you discover your personal information has been leaked, especially your account and password, please contact our customer service staff immediately so that we can take the appropriate measures.

 

In the unlikely event of a data breach affecting your personal information, we will inform you in accordance with laws and regulations by email or other means.

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Modification of Privacy Policy

Y83.biz will modify this Privacy Policy when necessary. Please understand that we may revise this Privacy Policy as we consider appropriate. We will note the date of the latest update of this Privacy Policy and the update will take effect when it is published. Y83.biz will not reduce your rights under this Privacy Policy. Y83.biz will prominently post major changes made (for example, for changes concerning certain services, we will inform you via email of the specific changes in the Privacy Policy). Therefore, you should review this Privacy Policy periodically to keep up with our current policies.

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Contact Us

If you have any questions about this Privacy Policy or the practices of this site, you may contact us at info@y83.biz.